Refund policy
We want you to love your Hi Handmade purchase. If something isn’t quite right, we offer easy 30-day returns and free exchanges.
Start here: hihandmade.com/apps/redo/returns-portal/login
Just log in with your order number and email, choose your items, and we will guide you through the rest.
- ⏰ 30 days from delivery to return or exchange
- ✅ Free exchanges, always. For everyone, both ways
- 💳 Fast store credit. Lands in your inbox as soon as your return is approved
- 🙌 No restocking fees, ever
Prefer a refund?
- With Return Coverage (added at checkout): your return is completely free. We cover the label and nothing comes off your refund.
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Without Coverage: you just cover the actual return postage, which comes off your refund. Or choose store credit instead and skip the wait.
Either way, refunds go back to your original payment within 5 to 7 business days once your item reaches us and passes a quick check.
What can I return?
- You have 30 days from delivery to request a return or exchange
- Items must be unworn, unwashed, and tags attached
Faulty, wrong item, or a cotton quality issue?
Always on us, coverage or not. We stand by our cotton, so if it is a fabric quality issue we cover the return too. Email hi@hihandmade.com and we will sort it fast.
Overseas returns
Email hi@hihandmade.com first. A prepaid return label is not always available where you are, so you may need to post the item back yourself (trackable, please). Added Return Coverage? We cover the cost for Australia, New Zealand always.
Return address
Hi Handmade, 14 Commercial Rd, Kingsgrove NSW 2208, Australia.
European Union: 14 day cooling off
Shipping into the EU? You can cancel or return within 14 days for any reason. Item must be unworn, unused, with tags and original packaging, plus proof of purchase.
Questions?
Email hi@hihandmade.com and a real person will help.